Cinedoze Privacy Policy – Your Data, Our Responsibility

Welcome to Cinedoze. We believe your personal information belongs to you. This Privacy Policy outlines our responsibilities regarding the collection, use, and protection of data for every registered member on the Cinedoze platform.

By using Cinedoze via our website, mobile app, or any other digital channel, you automatically agree to this Privacy Policy. Please read it carefully before creating an account.

This policy applies to the following:

• All users of the Cinedoze website and mobile platform
• Applicable to both registered members and guest users
• All services including gaming, betting, deposits, withdrawals, and more
• When contacting Cinedoze via email, live chat, or phone

Cinedoze only collects information that is necessary. We do not ask for anything beyond that. The types of information we collect are detailed below:

The information above may be collected directly from you (at registration), automatically (during platform use), or through third-party verification services.

Cinedoze uses collected data for specific and limited purposes only. Here is why your data is used:

• Account Management: Your information is used for registration, login, password reset, and account verification.
• Payment Processing: Financial information is required to process deposits and withdrawals securely.
• Customer Support: Account information is reviewed to accurately address your complaints or questions.
• Fraud Prevention: Data is analyzed to detect multiple accounts or any suspicious activity.
• Responsible Gaming: Excessive gaming patterns are detected and timely alerts are issued.
• Promotional Offers: Relevant offers and bonuses may be sent based on your preferences.
• Legal Obligations: Information may be shared with regulatory authorities when required.
• Platform Development: Usage patterns are analyzed to improve the gaming experience.

Cinedoze never sells your personal data. When it comes to sharing information with third parties, we follow a strictly limited and well-defined policy:

• Payment Processors: Only the minimum information needed to complete transactions is shared with mobile banking services such as bKash, Nagad, and Rocket.
• Identity Verification Service: Approved verification services are used to confirm your identity as part of the KYC process.
• Legal Authorities: Data may be disclosed when required by a court order or government directive.
• Fraud Prevention Agency: Information related to confirmed or suspected fraud may be shared with the relevant authorities.
• Technology Partners: Limited data may be shared with certain technology service providers to maintain platform performance — all of whom are bound by strict confidentiality agreements.

Cinedoze uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored in your browser that remember your preferences and session information.

Types of Cookies Used on Cinedoze:

• Essential Cookies: Used to maintain login sessions, perform security checks, and keep core services running. The platform cannot function without these.
• Functional Cookies: To remember your language preference, display settings, and other personalizations.
• Analytics Cookies: Anonymous data is collected to understand which games are played most and where users encounter issues.
• Security Cookies: Protects your account from CSRF attacks and other cyber threats.

You can manage or block cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain Cinedoze services.

Cinedoze uses industry-leading technology to keep your data secure. The key components of our security framework are:

• 256-Bit SSL/TLS Encryption: Every data exchange on the website and app takes place over encrypted channels — no third party can intercept or read this information.
• Two-Factor Authentication (2FA): Account logins and large withdrawals require additional OTP verification.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: A dedicated third-party team conducts regular security audits of Cinedoze's systems.
• Data Masking: Only partial information is shown on the dashboard — for example, the last four digits of a mobile number.
• Access Control: Cinedoze staff can only access information relevant to their specific role.

Cinedoze does not retain data longer than necessary. Retention periods for different data types are outlined below:

Once the retention period expires, data is automatically deleted through secure methods or anonymized.

As a Cinedoze member, you have several important rights over your personal data. Learn more about each right below:

Cinedoze services are strictly for users aged 18 and above. We actively work to protect minors.

• Age verification is mandatory at the time of registration.
• Age is confirmed during the KYC process using a National ID card or birth registration certificate.
• If any user is found to be underage, their account will be suspended immediately.
• If you become aware of any underage account, please notify our support team immediately.

Cinedoze reserves the right to update this Privacy Policy, in part or in full, at any time. Any changes will be reflected in the "Last Updated" date at the top of the page.

• For major changes, you will be notified in advance via your registered email or SMS.
• Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy.
• If you disagree with any changes, please request account closure.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact Cinedoze:

• Email: support@cinedoze.ws
• Live Chat: Click the chat icon at the bottom-right corner of the website
• Response Time: Responses are typically provided within 24–72 hours