Cinedoze Terms & Conditions – Please Read Before Use

Cinedoze is a trusted online gaming and entertainment platform in Bangladesh. We are committed to providing all our members with a safe, transparent, and enjoyable gaming environment. These Terms & Conditions are a key part of that commitment.

These Terms & Conditions apply to all services on the Cinedoze platform — including playing games, Sports Betting, claiming bonuses, deposits, withdrawals, and all other activities.

Cinedoze's terms and conditions constitute a legal agreement between the user and the platform. The following rules apply equally to all members:

• Cinedoze is strictly for users aged 18 and above. Minors are not permitted to open an account, and any such account will be closed immediately.
• Cinedoze services are strictly for personal and recreational use. Commercial use or use on behalf of third parties is not permitted.
• Your access to and use of the platform must comply with the laws of your country. Users are fully responsible for any violation of local laws.
• Cinedoze reserves the right to modify these terms and conditions at any time without prior notice. Continued use of the platform following any changes constitutes acceptance of the updated terms.
• The Bengali version of these Terms & Conditions shall be considered the authoritative text.

When creating an account on Cinedoze, you are required to provide accurate and complete information. Accounts registered with false or incorrect details may be suspended at any time.

• One Account Policy: Only one Cinedoze account is permitted per person, household, device, or IP address. If multiple accounts are detected, all associated accounts will be closed and any funds held will be forfeited.
• Password Protection: Never share your password with anyone. Users are solely responsible for the security of their own accounts.
• Information Updates: If your name, address, or phone number changes, please notify Cinedoze support promptly.
• Account Transfer: Accounts may not be sold or transferred to another person.
• Inactive Accounts: An account with no transactions for 12 consecutive months will be declared inactive, and a maintenance fee may apply.

All financial transactions on Cinedoze are fully secure and processed through Bangladesh's most popular mobile banking methods. Please keep the following rules in mind:

• Only transact using a mobile banking account registered in your own name. Using someone else's account may result in the transaction being cancelled.
• Before submitting a withdrawal request, please ensure your KYC verification has been completed.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Any credits issued in error due to a technical fault must be returned.
• In cases of money laundering or suspicious transactions, Cinedoze reserves the right to notify the relevant authorities.

Cinedoze offers a variety of bonuses and promotions. There are a few important rules you should know about these bonuses:

• Welcome Bonus: New members receive a 100% bonus on their first deposit. To withdraw this bonus, the total bonus amount must be wagered 20 times.
• One Bonus Per Account: No individual may claim the same promotion more than once. Any attempt to collect bonuses using multiple accounts will result in all associated accounts being suspended.
• Bonus Expiry: Every bonus has a set expiry period. Any unused bonus will be automatically cancelled once it expires.
• Game Restrictions: Bonus funds cannot be wagered on certain games. Each bonus's terms will list the games to which it applies.
• Cashback: Weekly cashback can be withdrawn directly, though a maximum cap may apply.

All game outcomes on Cinedoze are governed by third-party audited RNG (Random Number Generator) technology, ensuring every result is completely fair and random.

The following activities are strictly prohibited on Cinedoze:

• Using bots, automated software, or any artificial means to play games.
• Deliberately exploiting any game vulnerability or bug.
• Colluding with other players to the detriment of the platform.
• Fraudulently claiming bonuses or using multiple accounts.
• Attempting hacking, phishing, or any other form of technical attack.

If any of the above prohibited activities are detected, Cinedoze reserves the right to close the account and forfeit the balance without prior notice.

Cinedoze uses industry-standard security technology. We protect your data with 256-bit SSL encryption.

KYC (Know Your Customer) Verification: Before making a withdrawal, or when transactions exceed a certain amount, you may be required to verify your identity. This may include:

• Copy of National ID (NID) or Passport
• Mobile Banking Account Details
• Proof of Address (if required)

KYC information is used solely for identity verification and fraud prevention. It is never sold or disclosed to third parties.

Cinedoze believes gaming should be enjoyable, not stressful. To promote responsible gaming, we provide a range of tools:

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
• Loss Limit: Set a maximum loss limit in advance for any given period.
• Session Time Limit: Set limits on how long you play in a single session.
• Cooling-Off Period: Take a gaming break anywhere from 24 hours to 30 days.
• Self-Exclusion: If you feel that gaming is negatively affecting you, you can temporarily or permanently close your account yourself.

Gaming addiction is a serious issue. If you need help, please reach out to our Responsible Gaming Visit the page or contact support.

Cinedoze reserves the right to temporarily or permanently close any account under the following circumstances:

• Violation of terms and conditions or engagement in fraudulent activity.
• Registering with false or incomplete information.
• Operating multiple accounts.
• Money laundering or suspicious financial activity.
• Harassing or threatening other users or Cinedoze staff.
• Attempting to interfere with or tamper with the platform's technical systems.

You may also request account closure at any time through support. Before closure, you will have the opportunity to withdraw any valid balance; however, any bonus balance will be forfeited.

Cinedoze takes all user complaints seriously. The complaint resolution process:

1. First Step: Submit a complaint to Cinedoze support via live chat or email. Responses are typically provided within 24 hours.
2. Step Two: If the issue is not resolved at the first step, the complaint will be escalated to senior management.
3. Step Three: Resolution through a mutually agreed third-party mediator.

In the event of a dispute over game results, server logs and game history will be reviewed to reach a decision, and that decision shall be considered final.

Cinedoze reserves the right to partially or fully amend these terms and conditions at any time. Any changes will be reflected by updating the "Last Updated" date at the top of this page.

• For significant changes, you may be notified via your registered email or SMS.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not agree with the changes, you may request to close your account.